Frequently Asked Questions (Plain Text)

1. General questions

Why are your items so expensive?

We've gotten this question a lot. This is actually a three part answer to a two part question:

Why are your items so expensive and what makes this worth buying?

  1.  All of our items are ethically hand crafted by artisans and master craftspeople all over the world, and thoughtfully designed in Canada. This means that while you are paying a bit more for an item, you're also helping communities and people flourish in a way that is honouring to God. Our manufacturing partners are paid full, living, fair wages, which means less demand is being put on unethical supply chains, and more money is being put into making a positive difference in our local communities.
  2.  There is no middle man. Yep. No storehouses, or growing carbon footprint by shipping products to and fro before arriving at your doorstep. Your product is handmade respectively inhouse and shipped directly to you. This also means that there is a great deal of care being put into every little detail - just for you! This means that all the love and care is a bit more costly than anything cheaply made or mass produced, but the awesome results: your Honour Him item will last a lot longer and will mean a lot more to everyone involved.
  3. Lastly, we (you and us) are making lasting, global impact by supporting various cases within the fashion, labour and human rights, and environmental industries. These are not one time donations or simply raising awareness, but being an active change agent within our own supply chain. If that's not worth it, then we don't know what is! Learn More.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for production yet (between 30 minutes and 12 hours, depending on the manufacturers lead time).

Once your order is under the status "preparing for production", "in production", "shipping", or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We currently ship worldwide in most countries from Canada the United States, the UK, and Italy.

For shipping to remote regions and countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 7 to 10 business days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 1-2 weeks
- Canada: 1-2 weeks
- UK: 2-3 weeks
- International: 2-3 weeks

2. Payment

What payment methods do you accept?

You can purchase items on our website using a debit or credit card via PayPal's 'Debit/Credit Option'.

We additionally offer support for Paypal, SHOP, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website and product you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you offer 3 or 4 times payment option?

Due to our production methods, we currently do not accept payments in installments.

We will be sure to notify you if or when this feature becomes available.

3. Shipping

Do you offer Insurance on your products?

Yes, we do offer insurance on our products. As every Honour Him item is valuable, we want there to be adequate protection if something happens in transit. We highly advise that you purchase insurance on highly valued and fragile items. Once the product is out of our manufacturers' hands, there is no responsibility held within the time the item is in transit to you. Many things can happen during this process. An item may be: lost, stolen, or damaged. We've foreseen these issues, and that's why we've tried to make this process as simple and intuitive as possible for you.

If you have a return or exchange request resulting from a defective item and you have purchased insurance along with your order, you can make a claim here. Our insurance Partners will review your case and send a new item to you, if approved.

Where do you ship?

We currently ship worldwide in most countries from Canada the United States, the UK, and Italy.

For shipping to remote regions and countries, please reach out to our support through our helpdesk.

Do you offer fast shipping (expedited)?

We offer fast shipping on a select number of countries:

- Canada: 24-72h ($19+)
- United States: 72-96h ($25+)

You can select fast shipping and view more details after having entered your delivery location.

PLEASE NOTE: That our production times (1-3 weeks) will not be altered regardless of whatever shipping you choose.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

4. Returns

Do you accept returns?

Due to the customized nature of the business, we do not accept returns for personalized items. However, on a case-to-case basis, we do accept non-personalized items in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To request a return, please visit our Returns Portal.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns are not free. You can refer to our Refund Policy and FAQ at the Returns Centre.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our headquarters.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.

To refer someone, you will first need to have an account on our online store. After that you can head to our referral page to get your personalized referral link.

Any of your friends who decides to place their first order using your referral link will get enjoy a 15% discount. In return you will be credited to 15% too for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several manufacturing partners in Europe, the US and Canada that have partnered with our Brand. Learn more information about our process here.

The full list of platforms that resell our products can be found here.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. However, due to the nature of handcrafted production, please allow for slight imperfections. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

If you have purchased insurance along with your order, and the item you have purchased is lost, stolen, or damaged in transit, you can make a claim here. Our insurance Partners will review your case and send a new item to you, if applicable.